Social·fm Mobile Frequently Asked Questions (FAQ)
GETTING STARTED

Is Social·fm Mobile compatible with my mobile phone?
Social·fm Mobile is compatible with mobile devices using these software platforms:
  • Symbian S60 v2 and S60 v3
  • Symbian UIQ
  • Windows Mobile 2003SE, 5.0 and 6.0
Complete list of compatible devices

What if my device is not supported?
If you don't have a compatible device, please let us know the manufacturer and model of your device and we will notify you when your device is supported. Also, you can still enjoy music on your PC by using Social·fm Desktop. For a free download of Social·fm Desktop, please click here.

How do I subscribe to Social·fm Mobile?
If you are not subscribed to Social·fmMobile, you may click here to subscribe.

How do I install Social·fm Mobile on my phone?
Social·fm Mobile installation instructions are located here.

What is Social·fm Desktop? Why do I need it?
Social·fm Desktop is a free download for your PC that provides access to:
  1. your music collection on the PC, and
  2. your friends' music collections
If you wish, you can skip the Social·fm Desktop installation and just use Social·fm Mobile on your mobile phone. This will not provide access to your music collection or your friends' music collections, but will still let you enjoy thousands of Social·fm digital radio channels.

What are the navigation keys in Social·fm Mobile?
Use the RIGHT and LEFT arrow keys to move through the menus. Press the UP and DOWN arrow keys to move up or down in each menu and increase or decrease the volume when listening to music.

Press the CENTER button to select a song or station. Press the RED PHONE button to Exit and close Social·fm Mobile.

TROUBLESHOOTING

I am having trouble registering with Social·fm.
If you have forgotten your Social.FM password, click here to reset your password. If you're still having trouble registering, please contact support@social.fm.

I can't log in to Social·fm Mobile.
Ensure that you're using your correct username and password. If you have forgotten your Social·fm password, please click here to reset your password.

Also, check that your mobile device is connected to the Internet by opening an Internet browser and entering a website URL (such as www.social.fm). If you're still having trouble logging in, please contact support@social.fm.

I can't find my activation code. Can you re-send?
Of course. To get your activation code, please click here. Next, sign in with your Social·fm username and password to see your Activation Code displayed at the top of the page.

If you are still unable to receive your activation code, please contact support@social.fm.

I have registered and installed Social·fm Mobile on my device. How do I start listening to music?
If Social·fm Mobile is correctly installed on your device, you should see the Social·fm Mobile icon in the program folder.

Please start Social·fm Mobile and enter your username and password. Next, enter your activation code (you will only be asked to do this once).

Next, you will see the Social·fm Mobile main menu with several listening options:

  1. Music Stations. Browse your favorite music by genre.
  2. Create your own station. Search for your favorite music by artist name.
  3. Library. Access your music collection on your PC.
  4. Friends. Access your friends' music collections on their PCs.
  5. Podcasts. Listen to your favorite podcasts, by category.
  6. Favorites. One-click access to your favorite songs and stations.

I can't listen to music on my phone.
If you're unable to listen to music, check the volume level on your mobile device. If you're still having trouble, please contact support@social.fm.

I don't see a list of stations or podcasts on my phone.
Make sure your mobile device is connected to the Internet by opening an Internet browser and entering a website URL (such as www.social.fm). If you do not see a list of stations under Music Stations, please restart Social·fm Mobile.

If you're still having trouble, please contact support@social.fm.

I'm seeing a message that says Social·fm Mobile is connecting, but nothing happens.
Kindly try restarting your Social·fm Mobile. If you're still having trouble, please contact support@social.fm.

While listening to Social·fm Mobile, the music buffers and/or stops playing.
In most cases, music will buffer or stop when your mobile device has limited or no Internet connectivity. Please check the strength of your wireless connection.

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